If your bonus isn’t automatically added to your account, try the following:
• Refresh the page to update your account.
• Check the promotion you received and ensure the required deposit amount is correct. You must make the required deposit advised on the promotion in one lump sum to trigger your bonus.
• Check the username on the promotion received matches your account. If it doesn’t match, contact Customer Services via our 24/7 Live Chat or email at firstname.lastname@example.org
• Deposit bonuses will only be credited when a deposit is made using a debit credit. Please see our promotional terms and conditions for more details.
• If you still didn’t receive your deposit bonus, contact Customer Services through our 24/7 Live Chat or email at email@example.com and they'll check the issue for you.