Verifying is usually a quick and easy process. There are two ways to verify:
Verify with proof of identity and proof of address
You can verify your age and identity with HooYu (a secure and trusted third party identification service) using a proof of identity and proof of address. You will be asked to submit a selfie, a clear photo of your passport or EEA national card and a clear photo of proof of address (such as a bank statement or utility bill from the last six months).
Verify through Customer Service
You can also verify your age and identity through our Customer Service team by emailing firstname.lastname@example.org or via our 24/7 Live Chat. You will be required to submit copies of proof of identity and address.
Here is a guide to what documents you can send:
1. Proof of identity – a valid passport, driving licence, a provisional licence or EEA (European Economic Area) national card
2. Proof of address – one of the following documents from the last six months:
a. Bank statement
b. Utility bill such as gas, electricity or water
c. Mobile phone bill
d. Official government correspondence
We accept electronic copies such as PDFs, high-quality scans or photos (camera or mobile phone). Make sure the image is focused and all four corners of the documents are visible.