There are couple of reasons why your withdrawal may still be pending:
1) We process withdrawals during working days which is Monday to Friday (excluding bank holidays). If you requested a withdrawal on Friday, it will remain ‘pending’ during the weekend. However, you will be unable to reverse it during this time.
2) If you have outstanding documents – for example, if you are required to submit proof of identity to us – then this will delay your withdrawal request.
If you feel the above doesn't help explain why your withdrawal is still pending, get in touch with us through our 24/7 Live Chat.